So, let’s say your four-year-old who was playing on your iPad spent $94 on penguins…and you need to get that resolved. There are two things you can do:
#1 – File a request via “Express Lane” which can be found on the general iTunes support page or via iTunes on desktop.
#2 - Or, you can contact Apple Customer Service at 1-800-676-2775, and they will direct you the right person.
I chose the latter and am glad I did. I was able to resolve ALL of the unwanted charges easily. Although you guys had me worried after several of you mentioned on Facebook that you had a hard time.